Rm1000 Privacy Policy — Member Data Protection
This privacy policy explains how rm1000 collects, uses, stores, and protects your personal information as a registered member in Malaysia. We are committed to safeguarding the confidentiality and security of your data at all times.
Last Updated: January 2026
What Information Do We Collect?
When you register and use the rm1000 platform, we collect several categories of information necessary to provide you with a secure, seamless, and relevant experience.
Account Information
This includes your full name, email address, phone number, date of birth, and login details provided during registration. This information is used to verify your identity and keep your account secure from unauthorised access.
Device & Browser Information
When you access the platform via smartphone or computer, we record technical details such as device type, operating system, browser version, IP address, and screen resolution. This data helps us optimise how the platform displays and allows us to detect unusual activity.
Payment Information in MYR
Financial transaction details — including payment method, deposit and withdrawal amounts in MYR, and transaction history — are retained for accounting and compliance purposes. Full card numbers or bank account details are not stored directly on our servers; payment processing is handled by approved payment providers.
Platform Usage Data
We record the pages you visit, games you play, session duration, access frequency, and in-platform actions. This information is used to improve your experience and personalise content based on your interests.
How Is This Information Used?
Rm1000 uses the information we collect solely for legitimate purposes directly related to platform operations. We do not sell or commercialise your personal data to any external party for profit.
- Identity verification and account security — to ensure only you can access your account.
- Transaction processing — to accurately process deposits, withdrawals, and financial history.
- Platform improvements — analyses usage patterns to improve the interface and overall experience.
- Service communications — to send important notifications relating to your account, transactions, or policy updates.
- Legal compliance — to fulfil reporting or investigation requirements mandated by the relevant authorities in Malaysia.
- Fraud prevention — to detect and block suspicious activity, keeping all platform members protected.
Cookies & Session Tracking
The rm1000 platform uses cookies and similar tracking technologies to enhance functionality and improve your experience. Cookies are small files stored on your device when you visit our platform.
We use three main categories of cookies:
- Essential Cookies — required for core functions such as login and session verification. These cannot be disabled.
- Performance Cookies — records how you use the platform, helping us identify pages that need improvement.
- Preference Cookies — to store your preferences such as language selection and customised display settings.
You can manage your cookie settings through your browser preferences. Keep in mind that disabling essential cookies may affect your ability to log in and navigate the platform.
Data Storage, Security & Information Sharing
How Your Data Is Stored
All rm1000 member data is stored on servers protected by SSL encryption and strict access controls. Access to personal data is limited to staff who require it to perform their duties. Data that is no longer needed will be deleted or anonymised in accordance with established procedures.
Data Security
Rm1000 applies appropriate technical and organisational security measures to protect your data from unauthorised access, loss, misuse, or disclosure. These include data encryption in transit and at rest, firewall protection, and continuous system monitoring.
Third-Party Sharing
Rm1000 does not sell, rent, or disclose your personal information to third parties for marketing purposes. We only share data with third parties in the following limited circumstances:
- Approved payment providers — to securely process deposits and withdrawals in MYR.
- Game software providers — only the minimum data required to run games on the platform.
- Malaysian government authorities — where required by law or a valid court order.
Your Rights as a User & How to Contact Us
Right to Access & Correction
You have the right to request a copy of the personal information we hold about you at any time. If you find that any information is inaccurate or out of date, you may request a correction through our support channels. We will process correction requests within a reasonable timeframe.
Right to Erasure
You may request deletion of your account and personal data by contacting the rm1000 support team. Deletion requests will be processed subject to the minimum record-retention obligations required by applicable law. Financial data may need to be retained for a specified period for legal compliance purposes before it can be fully deleted.
Changes to This Privacy Policy
Rm1000 reserves the right to update this privacy policy from time to time to reflect changes in our data practices or legal requirements. Members will be notified of any significant changes via an on-platform notice or email. Continued use of the platform after changes take effect constitutes acceptance of the updated policy.
Contact Us
For any enquiries regarding this privacy policy, data access requests, or complaints about how we handle your information, please contact the rm1000 support team via email: [email protected]. You may also refer to the FAQ us for answers to the most frequently asked questions.